FAQ

Shipping

Camelot Linen offers free US shipping with no minimum spend. 

If we receive your order before 1 pm EST, it will be processed and shipped on the same business day. Once a product has been shipped, you will receive a tracking number so you can follow your package as it makes its way to you.

Regular Shipping: 3-5 business days

Express Shipping: 1-3 business days

At Camelot Linen we do our best to process and ship orders immediately upon receipt. We have established strong relationships with our logistics partners, however sometimes there are situations outside of our control that cause shipping delays (such as road washouts, labour shortages, etc.). Please let us know if you are experiencing a delay in the arrival of your order and we will do our best to assist.

Payments

Camelot Linen accepts all major credit cards. Also, we offer express checkout with Shop Pay, Apple Pay, and PayPal. 

If the law requires it in your area, we will have to collect sales tax. 

Products Sizing

For all of our product dimensions, you can visit our Product Sizing page here.

Product Appearance

Due to the different screen resolutions and variations between devices, the colors you see on your screen (and the products themselves) may vary from one device to another. We do our best to represent the color of our products through photography and product descriptions.

Care

Place it in your washing machine. Add a small amount of detergent, and set on a delicate wash cycle. After the cycle ends, shake it while it is wet to remove wrinkles and excess water, let it air out.

Please, notice:

* Wash with like colors inside out 

* Do not bleach

* Do not use fabric softener

Fabrics

Our linen products are weaved from 100% pure flax. The breathability of linen’s natural fibers will keep your body temperature regulated throughout the night.

Linen wicks away moisture and dries quickly for a clean feeling all night. You’ll notice your sheets take on the luster and feel of silk.

Sateen is a bright, durable, dense, and beautiful textile that does not lose the brightness of its colors for a long time. It is very pleasant to the body and does not irritate the skin. Sateen products are made from 100% long-staple cotton can help cool the skin with its natural moisture repellants. Sateen is breathable, allows air to pass through easily, helps regulate temperature, keeps you warm in winter, and cool in summer. It repels night's moisture caused by night sweats and offers protection against dust &  keeps allergy symptoms to a minimum. It is tightly woven and heavyweight, which makes it ideal for your year-round comfort.

We wave our percale products from 100% premium long-staple cotton. So they are crisp, light, and breathable. Our weaving method prevents the appearance of pills, folds, and strains, which is why the percale remains smooth and soft even after prolonged use. 

Jacquard products are made from 100% premium long-staple cotton. They are shrinkage controlled and feature a wrinkle-resistant finish. The peculiarities of weaving allow sateen to effectively remove moisture from the human body during sleep, provide air circulation, and keep warm.

Safety

Yes, all our products adhere to the standard & are tested for over 100 harmful chemicals during the screening process. 

Our products are OEKO-TEX certified

Oeko-Tex is a worldwide independent testing and certification system, testing products for harmful substances. 

Returns

As soon as you submit an order on our website, we immediately send it to our warehouse. We’re not able to cancel or change your order, but you can return it for a full refund. 

If you are not 100% satisfied with your purchase, we are happy to accept returns within 30 days.

Please get in touch with us in the form on the Return Policy page with your order number. We’ll send you instructions on how and where to send your package. 

Please note: Items sent back to us without first requesting a return will not be accepted. Camelot Linen reserves the right to refuse the returns based on the condition of items.

Once your return has been delivered to Camelot Linen, we will process your refund within ten business days. 

Details

Our products are made using the most delicate fabrics from Europe, and the final assembly is completed in our manufacture in China.